We want each purchase to arrive as represented and in good condition. Natural variation is part of a crystal or mineral’s character, but it does not excuse a wrong item, undisclosed damage, a material misdescription, or shipping damage. Mystic Minerals LLC, operating as Mystics, is based in Noblesville, Indiana; reach us at Mystic@MysticsOnline.com or through our Contact page.
Change-of-Mind Returns
You may request a change-of-mind return within 30 days after delivery. Before mailing anything, contact Mystic@MysticsOnline.com or use our Contact page for authorization and the correct return address. This step helps us identify your order and prepare to receive the parcel; it is not a discretionary barrier to an otherwise eligible return.
After authorization, send the return within 14 days. Return the original purchased specimen or item in the condition received, with its accessories and original packaging where reasonably possible. Include information that identifies the order and pack the item safely, especially delicate points, edges, or matrix.
For an eligible change-of-mind return, the refund covers the item’s purchase price and applicable tax attributable to the refunded item. The customer pays return postage, and the original outbound shipping charge is not refundable for that type of return. Mystics does not charge a restocking fee or other return fee.
Damage, Defects, Wrong Items, and Misdescription
If an item arrives damaged, defective, different from what was ordered, or materially inconsistent with its listing, contact us promptly. Reporting within 7 days is preferred because it helps preserve packaging and carrier evidence, but missing that preference does not automatically forfeit a valid claim.
Please keep the specimen, item, and packaging while we review the issue. Send clear photographs of the item and packaging when they are reasonably available. We recognize that photographs may not always be available or may not show every problem, and their absence is not by itself a reason to refuse a claim.
Mystics will arrange and pay reasonable return shipping for a damaged, defective, wrong, or materially misdescribed item when a return is needed. Please contact us before shipping so that you are not left with an unexpected return cost. When a valid claim is refunded, the refund includes the item price, applicable tax, and the original delivery cost attributable to that item. These remedies are not subject to the change-of-mind cost exclusions above. Depending on the circumstances, the fair remedy may instead be a replacement. Many minerals are unique, so an identical replacement may not exist; we will not force a substitute or store credit.
Condition and Natural Features
Natural formation features and variations described in our Natural Crystals & Product Variations guide are not automatically defects. At the same time, that guide does not dismiss undisclosed breaks, known repairs or treatments that should have been disclosed, fulfillment errors, or material inaccuracies in a listing.
Damage caused after delivery by dropping, impact, unsuitable heat, harsh cleaning, water or chemical exposure, grinding, or other misuse is different from a defect or shipping damage that existed when the item arrived. We assess the actual circumstances rather than applying a blanket label.
Inspection and Refund Timing
We inspect returns promptly after receipt and communicate the outcome. When a return is approved after receipt and inspection, Mystics will initiate the refund to the original payment method within 5 business days. Your bank or payment service may need additional time to post the credit.
We will not leave a return in indefinite review. If we need more information, we will explain what is needed and why. If no return is required, we will initiate an approved refund to the original payment method within 5 business days after confirming the remedy.
Cancellations and Exchanges
Contact us promptly if you need to cancel before dispatch. We will honor the request when actual fulfillment status allows. When we accept an ordinary cancellation before dispatch, we will refund the amount collected for the unshipped goods and applicable tax and shipping to the original payment method within 5 business days, or within any shorter deadline required by law. Because the goods were not shipped, this refund is not conditioned on return or inspection. If the order has already been dispatched, the return process above applies. The separate Shipping Policy explains cancellations when Mystics cannot meet a represented dispatch time.
For an exchange, the clearest process is to return the original purchase and place a new order. Availability may change while a return is pending, so please confirm that the desired item is available before placing the new order.
Your Consumer Rights
This policy is intended to provide a clear customer-care process, not to limit rights or remedies that cannot lawfully be limited. Where applicable law gives you greater protection, that protection applies. Contact Mystics through our Contact page so we can help.