We carefully prepare each order of crystals, minerals, and spiritual goods for its journey from Mystics. This policy explains where we ship, when an order normally leaves us, and how we help when delivery does not go as planned. Mystic Minerals LLC, operating as Mystics, is based in Noblesville, Indiana; contact us at Mystic@MysticsOnline.com or through our Contact page.
Where We Ship
Mystics currently ships within the United States, including Alaska and Hawaii. We do not offer international shipping at this time. The delivery methods, charges, and any delivery estimates available for a particular order are shown at checkout before payment. Only methods presented there are available for that order.
Processing and Delivery Timing
Orders normally leave Mystics within 1–3 business days after payment clears. Business days exclude weekends and holidays. Processing time is the time we need to verify, select, and pack an order; it is separate from the carrier’s transit time. A checkout estimate is an estimate rather than a delivery guarantee, and weather, carrier disruptions, high-volume periods, or events outside our reasonable control may affect transit.
Where tracking or shipment notifications are available, we will provide them through the contact information associated with the order. Customers may also contact us for an update.
Protective Packing
Minerals can have delicate points, cleavage planes, druzy surfaces, or attached matrix. We use protective materials and pack with the nature of the specimen in mind. Even with careful packing, please open the package gently and retain the specimen and all packaging if you believe damage occurred in transit.
Addresses and Changes
Please review the name and delivery address before placing the order. If something is wrong, contact us promptly at Mystic@MysticsOnline.com or through our Contact page. We will make a reasonable effort to correct an order that has not entered dispatch, but we cannot assure an address or order change after dispatch.
If We Cannot Ship on Time
If we learn that we cannot dispatch within the time represented for the order, we will notify you before the applicable shipping deadline, provide a revised estimate—or explain that timing remains uncertain—and ask whether you affirmatively agree to the further delay. You may instead cancel the unshipped goods for a refund, including applicable shipping charges and tax. If we do not receive agreement to the delay, we will cancel rather than hold the order indefinitely.
For such a cancellation, Mystics will initiate the refund to the original payment method within 5 business days, and always within any shorter deadline required by law. Because nothing was shipped, the refund is not conditioned on a return. A bank or payment service may take additional time to post the credit.
Delayed, Lost, or Marked-Delivered Packages
If tracking stalls, a parcel appears lost, or it is marked delivered but cannot be found, contact Mystics. For a marked-delivered parcel, first check the delivery area, safe locations, household members or neighbors who may have accepted it, and the address on the order. We will review the tracking information and, where appropriate, work with the carrier to investigate. We will not simply leave you to resolve a carrier problem alone.
When reporting a delivery issue, please provide the order number, a short summary of the problem, and any relevant tracking information you have; unavailable information is not required. We will communicate what we learn and work toward a fair resolution based on the circumstances and applicable consumer rights. Please report the issue promptly so that carrier inquiry windows do not close.
Returned-to-Sender Orders
If a package is returned to Mystics as undeliverable or unclaimed, contact us. After reviewing the reason and the condition of the returned parcel, we will arrange a fair refund or, when practical and agreed, reshipment. We will explain any shipping cost that applies before a reshipment is approved. This does not reduce remedies available when the return resulted from our error, shipping damage, or a carrier problem for which the customer is not responsible.
Questions and Related Policies
For cancellations after dispatch, damaged or incorrect items, and change-of-mind returns, see our Returns & Refunds Policy. Because natural specimens require special handling and naturally vary, our Natural Crystals & Product Variations guide is also part of the purchase information. Questions are welcome through our Contact page.